Our Commitment to Customer Service

ALL(n)1 is committed to providing an exceptional customer service experience to each customer that we serve. We are committed to the following:
  • Quarterly meetings with upper management
  • Monthly meetings with field operations team
  • Monthly client surveys
  • Employee of the month/year (Based on client feedback)
  • Semi-annual customer service trainings with all field employees and supervisors
  • Internal secret shop programs

Courtesy, Accuracy, Performance
  • Know Your Customers – Each One is Unique
  • Listen and Hear
  • Treat each customer as a guest
  • Excellence Must Be #1 Priority the first time, every time
  • Create memories for each customer exchange
  • Tailor phrases / responses to the situation
  • Demonstrate honesty, integrity, fairness, loyalty and dedication at all times
  • Embrace the concept that “small things” matter